Cancellation & refund policy
Updated 21 September 2026. This policy applies to online courses purchased from AIDOBY, operated by Aparna Shaji.
Change of mind
Once course access has been provided, we do not offer change-of-mind refunds. Please review the course preview, syllabus, language and included services before purchasing. If access has not been provided, contact us to review a cancellation request.
Issues we review
- Duplicate charges for the same purchase.
- Non-delivery of the purchased course.
- Access failures that remain unresolved after contacting support.
We review the payment and access records, work to resolve the issue and provide an appropriate refund where eligible. This policy does not limit rights or remedies required by applicable law.
How to request help
Email connect@aidoby.online with your order ID, checkout email, payment date and a description of the issue. Report payment or access problems promptly. Never send passwords, OTPs or full card details.
Approved refunds
Approved refunds are returned to the original payment method. We will provide the refund reference and status when processed. Razorpay’s normal refund processing typically takes 5–7 business days after initiation; actual bank timing may vary. Contact us with the reference if the amount has not arrived.
Access to a refunded course may be withdrawn. Other separately purchased courses remain available.